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Unified Comms

Having a good social communications strategy in place can help you boost business productivity and promote innovation.

 
Social communications is the evolution of unified communications that provides integrated voice, data and video across social networks.  We can help you integrate with applications your employees use every day for easy access to enterprise instant messaging, online meetings, telephony, video conferencing and more—wherever they are working.


Our team of IT IBM social communications specialists can support you in achieving an immediate and cost-effective way to help improve customer engagement and to make faster, expertise-based decisions with people inside and outside your business, helping your team to work more efficiently and cut your travel costs overhead.


Many of the components of a social communications strategy such as:

– Instant messaging

- Web conferencing

- Real-time collaboration

- Mobile device support

- Telephony integration

But open architectures and programming models are enabling organizations to pull these different pieces together in new ways.

An instant messaging application, your telephone, or your email, for example, pulls all your social networking tools into a single environment. The result is a social communications environment that’s easier for IT staff to configure, administer, maintain and ease of use.


 

Drive down the costs associated with disparate communication and collaborate solutions. Drive up productivity and performance, and leverage enhanced collaborations to foster a more innovative workplace.

IBM social communications and collaboration solutions enable:

• Faster, expertise-based decisions
• Improved customer engagement
• Speed business processes and improve operational effectiveness
• Reduce travel, telephony, and other collaboration-related expenses

Real results

Finnish Defence Forces use an IBM instant messaging and unified telephony solution that combines voice and collaboration tools on the same workstation. The result is availability and data security of voice communications as well as the improved connectivity of people.

Terna is the major transmission system operator of high-voltage and very high-voltage electrical grids in Italy. It deployed a unified communications and collaboration solution that provides tools to help employees efficiently communicate and share information from disparate locations to decrease employee travel costs.

La Vacanza is a small travel agency based in The Netherlands that offers rapid, personal, and friendly service to their customers. A communications and collaboration solution from IBM helps the agency improve personal, responsive service for a competitive edge.

Social communications software supports and enables groups of users to work together in real time by sharing information, processes and the collective intelligence of their professional networks.

Social communications includes:

  • Enterprise instant messaging applications,including text, audio, and video on-line meetings (or web conferencing)
  • Real-time team collaborative applications telephony middleware, such as softphone
  • PBX integration middleware
  • Fixed-mobile convergence middleware
  • Social networking software
  • Social content software

We have experts available to help support and advise you to achieve your IT goals.  Call us on 01793 544994 for an informal chat or to arrange a meeting so we can help you make the most of your software.
 

Or fill out a quick enquiry here